The Business of Healthcare Podcast · Center for Healthcare Leadership and Management

Modernizing and Scaling Healthcare Education

·34 min·2 clips

Rare diseases now affect over 300 million patients directly, and Osmosis has made more than 200 videos on them.

Bob Kaiser opens the conversation by framing the podcast through the Center for Healthcare Leadership and Management at the Naveen Jindal School of Management. He introduces Shiv Gaglani as the co-founder and CEO of Osmosis.org. Kaiser asks Gaglani to explain what Osmosis is. Gaglani describes it as a medical and health sciences education technology company that helps clinicians and caregivers learn better. He says it started as a product for 120 classmates at Hopkins. The platform has since grown to over 3 million registered learners around the world. Kaiser asks how the company moved from that early student use case to broader traction. Gaglani says classmates loved it, friends at other medical schools wanted access, and demand spread beyond the original group. A mobile app launch pushed the user count from 120 to 5,000. He is clear that growth was uneven. After the early surge, the business hit a slower stretch and stalled for a while. Gaglani uses Amara's law to explain why technology can look overhyped in the short term and underestimated in the long term. He links that idea to compounding. Small improvements add up over time, even when the day-to-day progress looks minor. The conversation comes back to patience as a business lesson. Gaglani suggests that sticking with an idea through the slow stretches matters. COVID changes the backdrop for the work. Schools moved online and remote learning became unavoidable. Osmosis sits in the middle of that shift because it is built for online learning and healthcare training. The discussion then turns toward AI as a tool for diagnosing people, finding commonalities, removing language barriers, and helping clinicians spot rare cases better. He ties that work to training the next generation of healthcare providers. The interview closes with thanks, a LinkedIn invitation, and the show's usual subscription and website reminders.

As heard by us

A patient look at healthcare education as a scalable business, with early lift, a lull, and steady follow-through.

This episode frames healthcare education as a scaling problem, but it keeps the human patience behind the numbers. Shiv Gaglani and Bob Kaiser trace how a study tool built for 120 classmates at Hopkins grew to over 3 million registered learners, and the path feels clear rather…

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See how a tool built for 120 Hopkins classmates grew into a learning platform with 3 million registered learners worldwide.

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