ServiceNow Podcasts

The strongest ServiceNow listening comes from people already inside the work: developers debating tools, practitioners comparing implementations, and enterprise guests explaining what a platform decision looks like after the sales deck disappears. The useful divide is between shows that teach the craft and shows that use ServiceNow as a way into larger questions about AI, organizational design, asset management, and growth.

Inside the build

For practical range, start with CJ & The Duke. Its episodes move from application structure in Anatomy of a ServiceNow Application to hiring in Find TOP ServiceNow talent (while knowing little about ServiceNow) and community events in Have you heard of the ServiceNow nullEDGE conference? The show also treats AI as a learning problem rather than an abstract industry trend in Challenges & Opportunities of AI while Learning ServiceNow. For discussion of the platform as something people build with, learn, and organize careers around, that mix makes the show a strong choice.

Break Point narrows the focus to developer-facing changes. The New ServiceNow Studio is the cleaner entry for tooling, while C3 and the Future of Mobile on ServiceNow with David Murch pushes toward mobile development and where that work may be heading. The surrounding style is less formal than a polished enterprise interview: direct topics, named practitioners, and an emphasis on what creators can actually use.

For the nuts and bolts, ServiceSharp - a podcast all about ServiceNow goes deeper into platform vocabulary. 3x1 Flow Designer Part 1, 3x2 Flow Designer and Jelly, and 3 x 3 Flow designer and some misc questions form the clearest technical run. Later episodes widen into 4x1 Upgrades and things and 4x2 Architects and Platform Requests. The titles are plain because the intended listener does not need much scene-setting; this is the specialist end of the dial.

AI, careers, and applied workflows

The Alldus Podcast - AI in Action approaches ServiceNow through orderly, guest-led business conversations. ServiceNow Series E191: Amarjeet Pal, ServiceNow Platform Architect at Advania UK offers the partner and architecture angle. ServiceNow Series E190: Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow shifts toward federal technology and digital strategy. Expect long answers, courteous transitions, and enterprise language presented without much friction or debate.

The remit is broader on ServiceNow Insights. UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow combines career questions with cloud services and working alongside AI. Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack gives that conversation a concrete workflow setting. This is where to listen when “AI and ServiceNow” feels too vague and you want the discussion attached to a particular kind of work.

AI to ROI (fka Metrics that Measure Up) supplies the comparative view. The SaaS to AI-First Transformation - 3 Examples from Notion, Canva and ServiceNow places ServiceNow alongside two other companies, making it a useful episode for listeners more interested in organizational transformation than platform mechanics. It is a single focused on-ramp rather than a sustained ServiceNow series.

Operations rather than abstraction

Asset management gives the coverage its most procedural edge. The ITAM Executive: A Podcast for IT Asset Management Professionals sounds like practitioners working through consequences at a whiteboard: definitions become scenarios, and technical terms are translated into renewal, audit, procurement, and data problems. Mastering ITAM Tools: Navigating ServiceNow & Flexera Solutions is the comparison episode. Toyota's Journey to Intelligent ITAM Data with ServiceNow turns to an implementation story. Together they make a useful pair: tool choice first, operating experience second.

Government listeners have a more direct route through Federal Fridays with ServiceNow (Government). ServiceNow Federal Forum 2022 - Accelerating Service Delivery puts service delivery at the center and is the show’s clearest ServiceNow-specific starting point. The surrounding episodes range across workforce, customer experience, and government IT, but the forum episode is the one to choose if you want the platform named in the premise rather than appearing somewhere in a wider conversation.

The company through its people

Some of the best episodes are less about building on the platform and more about how ServiceNow operates. The GTMnow Podcast takes the commercial route with Inside ServiceNow’s $10B Go-to-Market Engine with Paul Fipps. Its style is structured and operator-minded, assuming listeners are comfortable with SaaS and go-to-market language. Choose it when the question is how ServiceNow’s commercial machinery is discussed, not how to configure anything.

Me, Myself, and AI moves toward organizational structure in Disintegrating the Org Chart: ServiceNow’s Jacqui Canney. Judging by the title, this is the sharper pick when your interest is how AI conversations intersect with the shape of a company. It also provides a change of pace from developer tools and implementation detail.

Design gets one substantial doorway through Design Better. Bonus Episode: Amy Lokey, Chief Experience Officer at ServiceNow, live in SF for UserTesting's THiS Connect Tour is a long-form, guest-centered conversation with the warmer rhythm of two experienced design practitioners. It suits listeners who would rather hear ServiceNow discussed through experience and design leadership than through architecture, ITAM, or sales.

Where to start

For the broadest practitioner introduction, begin with CJ & The Duke and Anatomy of a ServiceNow Application. Follow it with Break Point on The New ServiceNow Studio if your interest is developer tooling.

For an applied enterprise pair, try The ITAM Executive: A Podcast for IT Asset Management Professionals on Toyota's Journey to Intelligent ITAM Data with ServiceNow, then ServiceNow Insights on Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack. If you want the business lens instead, go straight to The GTMnow Podcast and Inside ServiceNow’s $10B Go-to-Market Engine with Paul Fipps.

Featured shows below are part of the PlayNext catalog. Updated weekly.