User friendly

User friendly is a Deloitte-produced interview series about technology, media and telecom, and its standing question is how each trend changes the way a business actually runs. The recurring introduction states the brief plainly: emerging trends in tech, media and telecom, and their impact on business and operations. The host changes from episode to episode. Hanish Patel, who says he has been the host for seven years, announces in one episode that the show is moving to a rotating group of hosts from across Deloitte. Rohit Nandagiri, a Managing Director within Deloitte's telecom, media, and entertainment sector, and Kenny Gold each host episodes as well. The range of subjects is wider than the corporate framing suggests. One conversation follows anime from something once hard to find to a driver of global pop culture with an international fandom. In it, a guest speaking for Crunchyroll explains that the service keeps the form authentic by staying out of story creation, while passing fan reactions and regional trends back to the people who make the shows. Another, hosted by Kenny Gold with Studio B founder and CEO Brandon Baum, follows creator channels that grew into a commercial production company brands now approach. It also asks plainly what the revenue split looks like. The enterprise episodes get more technical. On the workplace of the future, the discussion moves from seamless connectivity for people working anywhere to the network itself as a point where security policy is enforced. A guest argues that nobody can manage that many distributed mini firewalls by hand, so AI tools are required. Private 5G comes up there too, with large factory campuses weighing whether to run their own network that carriers can connect to. The agentic AI conversation sets out three things to consider when bringing AI into a company: data built up over years, the changing role of people, and outside partners such as customers and manufacturers. Semiconductor mergers are discussed as a practical integration problem, including advice the guest admits might be unpopular: let people who opt out of the combined company go. The sustainability episode weighs reporting rules in the US and Europe, including the EU's Omnibus, and one guest dismisses spend-based emissions data as a waste of time and resources. A guest there describes a supplier sustainability exhibit attached to global supply contracts that asks suppliers to set and report on science-based targets. The tone is polished and courteous, and hosts thank guests for their perspectives before closing with upbeat sign-offs. The best moments are concrete business details: a contract clause, a network design choice, a hard call on an integration.