A grounded look at how Denver RTD measures and manages daily service.
Transit Unplugged spends its time inside Denver RTD with chief operating officer Patrick Preusser, and the appeal is in how matter-of-fact it gets about the work.

Paul Comfort, SVP Modaxo
315 episodes listed below
Transit leadership with the bolts left in.
Transit Unplugged sits inside the transit industry’s working day, asking leaders how systems get planned, funded, staffed, measured, and kept moving. Recent conversations range from Denver RTD operations and Nashville finance to St. Louis station safety, workforce training, and research that changes agency practice.
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Transit Unplugged is a transit-industry interview show about the work behind buses, rail, paratransit, microtransit, stations, budgets, and riders. It is not abstract. Recent episodes keep returning to the question of how an agency turns plans into service people can actually use. Denver RTD’s operations conversation centers on on-time performance, service availability, cost per revenue mile, cost per revenue hour, mean distance between failures, ridership, and the BI dashboards that help teams see what is happening. Chariots Transit System brings a different scale, with ridership recovery, access barriers, reliability, and the link between public trust and ridership. Nashville adds the money side. Through WeGo Public Transit, the show looks at a $158 million budget, commuter train, commuter buses, downtown bus service, paratransit, microtransit, and a local tax increase tied to new programs. Buffalo brings career-path storytelling and cold-weather system planning, with attention to NFTA, the Amherst Rail Extension, a new station, and future BRT. St. Louis brings safety into sharp focus through the Secure Platform Plan, expanded fencing and cameras, law-enforcement coordination, and a reported 50% reduction in incidents per 100,000 boardings at implemented stations. That episode treats safety as both real protection and perceived confidence, because riders respond to both. The show also steps back from daily operations. A 400th-episode retrospective looks at how the program grew through on-location recordings, a television show, global industry coverage, live events, and conversations about shared learning across the field. Workforce development gets serious attention through Geisha Esther’s work at the National Transit Institute, including free training, agency-hosted visits, women in transportation, and career advancement. Research also gets its own table, with a live panel on Transportation Research Board and TCRP work translating into better transit outcomes. The show’s rhythm is conversational and insider-friendly. It assumes the audience knows why reliability, procurement, operators, public trust, and funding matter. Still, it stays grounded in stories and named agencies rather than drifting into policy fog. Paul Comfort’s recurring interview style brings warmth, industry memory, and a habit of comparing systems. The strongest moments come when senior leaders explain what their jobs actually require each day. Transit Unplugged is best for people who want transit leadership with the bolts left in.
Made for: Transit Unplugged is for public transportation professionals, agency leaders, planners, consultants, researchers, and civic observers who want operational detail with human context. It especially suits listeners who care about how funding, safety, workforce, and reliability decisions affect real service.
What sets it apart: The show stands apart by interviewing the people who carry transit strategy into daily operations, not only the most visible executives. Its strength is the mix of agency-specific detail, leadership biography, and practical vocabulary around boardings, service reliability, capital projects, safety, and workforce development.
We share the stories, challenges, and successes of the top transit professionals from around the world. Learn how top transit leaders got to where they are with stories and insights from their careers. Get the inside story about public transit and transit trends from the people who run it. Transit Unplugged is hosted and produced by Paul Comfort and brought to you by Modaxo Learn more at https://transitunplugged.com/
Based on 5 episodes we listened to · September 2026
Transit Unplugged turns public transportation leadership into a practical study of operating choices, performance measures and institutional risk.
Paul Comfort keeps Transit Unplugged close to the decisions that make public transportation work. Interviews with senior operators and planning leaders turn toward service reliability, ridership and the performance measures behind daily operations.
Paul Comfort gets transit leaders talking shop, so you can hear how reliability becomes public trust.
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Short reviews from the PlayNext desk, based on the episodes we processed.
A grounded look at how Denver RTD measures and manages daily service.
Transit Unplugged spends its time inside Denver RTD with chief operating officer Patrick Preusser, and the appeal is in how matter-of-fact it gets about the work.
Reliable service earns trust, and trust helps ridership recover.
Transit Unplugged frames this as a practical operator conversation, following Shofi Ol-Azam, the Chief Planning and Development Officer for Chariots Transit System in Oregon, through the work behind ridership recovery.
A broad year-end transit conversation that pairs policy questions with service realities.
David Zipper uses this year-end Transit Unplugged conversation to take stock of 2025 and sketch out what may matter in 2026. The discussion ranges across zero-emission buses, congestion charging, ridership, mobility as a service, microtransit, driverless trains, and the latest…
A practical transit check-in that centers BRT momentum, rail progress, and agency-level tradeoffs.
Transit Unplugged uses a holiday conversation to take stock of where transit funding and momentum are headed. BRT is gaining ground, a rail project is still moving ahead, and agencies are weighing expansion with a close eye on risk.
A plainspoken transit panel on rider experience, vendor risk, and the realities agencies have to manage.
The episode follows a transit panel that keeps its feet on the ground. It moves from rider experience to the harder practical questions around partnerships, indemnity, cybersecurity, ADA compliance, and liability, with Washington, D.C. in the background.






Denver RTD gets a practical COO pass.
Paul Comfort opens the doer-series arc by speaking with Shofi Ol-Azam of Chariots Transit System.
This episode features an interview with Amanda Vandegrift, Deputy CEO of WeGo Public Transit in Nashville, discussing how transit funding from a voter-approved referendum translates into real services and her role as CFO.
This episode features an interview with Michael Powell, Director of Transit at NFTA, discussing his career transition from Phoenix to Buffalo and his experiences in public transportation leadership.
This episode discusses how St.
Celebrating 400 episodes with a retrospective on public transit evolution and an interview with Mark Miller of Constellation Software.
Host Paul Comfort interviews Geisha Esther, Executive Director of the National Transit Institute, about workforce development, free training opportunities, and women's advancement in the transit industry.
A live panel discussion at the Transportation Research Board conference exploring how research improves public transportation, featuring transit leaders and researchers.
An interview with Bridget Beato, chair of WTS, discussing the importance of women in public transportation and career mentoring.
Interview with Amtrak president Roger Harris discussing record-breaking 2025 results and future plans for 2026.
Paul Comfort and transit influencer Hayden Clarkin discuss big-ticket transit topics like automation, AI, privatization, and ridership recovery.
An interview with Bennett Resnick about federal transit policy, including reauthorization, zero emissions, Buy America, and budget issues.
Paul Comfort sits down with David Zipper for a year-end look at transit in 2025 and what may shape 2026.
Paul Comfort and Julie Gates trade places for a quarterly Transit Unplugged Insider Podcast conversation.
Interview with Martin Ritter, CEO of Stadler U.S., discussing the company's growth, advanced train technology, and workforce training.
Interview with Nancy Purser, acting transit director of Hamilton Street Railway, discussing her career and transit initiatives.
Host Paul Comfort interviews Maureen Kazin-Heath, CEO of Mississauga's transit system, about her career and the challenges of running a 500-bus system.
Paul Comfort records a live panel in Washington, D.C.
Host Paul Comfort interviews Keolis Group International CEO Laurence Brossetta about her career and perspectives on public transit contracting and leadership.
A live CEO roundtable discussion at a transit conference where leaders share insights on their agencies, challenges, and the future of public transit.
Host Paul Comfort interviews Winston Toh, managing director of Tower Transit in Singapore, about the company's role in Singapore's world-class public transit system.
Host Paul Comfort interviews John Gary Herrera, CEO of VIA Metropolitan Transit, about his leadership, winning a voter referendum, and achieving top customer satisfaction.
This episode features an interview with Nora Learson, acting president of the Chicago Transit Authority, discussing the agency's operations, ridership trends, safety initiatives, and her vision for public transportation's role in improving communities.
This episode features an interview with Demetrius Crichlow, president of New York City Transit, discussing the operations, challenges, and improvements of America's largest transit system.
Host Paul Comfort reunites with former regular contributors Mike and Alea to discuss marketing, mentorship, and the role of personal relationships in public transit.
Host Paul Comfort interviews Justin Vonischek, president of Metro North Railroad, discussing commuter rail operations, challenges, and successes.
Interview with MV Transportation CEO Harry Wilson discussing the company's 50-year history, leadership, and future of public transit contracting.
This episode features an interview with Rikesh Shah, a former chief innovation officer at Transport for London, discussing innovation, technology, and smart procurement in public transportation.
Transit leaders discuss shifting focus from ridership volume to community value and using AI to improve transit decisions.
Paul Comfort roams the CTAA Expo floor interviewing transit professionals about industry trends and leadership.
This episode features an interview with Coree Cuff Lonergan, CEO of Broward County Transit, discussing their $4.3 billion transit expansion program called Primo, which includes adding commuter rail, bus rapid transit, and light rail, along with using AI for public engagement and improving rider experience.
Interview with Michelle Styler, Chief of Paratransit at MBTA, discussing her career, leadership philosophy, and innovations in paratransit.
This episode features an interview with Jeremy Bumpus, Executive Director of the Paducah Area Transit System, discussing his rapid transformation of the transit system from ride-hail only to launching over 200 fixed bus stops in a small urban region.