My Chatbot Life

My Chatbot Life is a series of conversations about chatbot marketing as it is actually practised, with the client objections, platform trouble and bad days left in. Mary Kathryn Johnson, who goes by MKJ and is billed as Chatbot Mom, does the interviewing. She greets listeners as 'bot buddies' and talks to them as colleagues, not newcomers. The pace is quick and the talk is loose. Sentences restart, questions run long, and a setup often turns into a short lesson before the guest says a word. That habit is a big part of the show's character. In the Feebi conversation, she tells technically minded builders to stop waiting until they can answer every backend question, because restaurant owners care only whether the thing solves their problem. The guests supply the war stories. One guest, whose work moved from SMS to social to website bots, recalls a bot with 2.2 million subscribers that Facebook shut down overnight. After it went dark, messages kept arriving from people who had leaned on its daily prayers through hospital visits and a husband leaving. The conversation then turns to the practical question of how to live with that, get back to business and find another solution. Christoph Brunner of Botium comes back for a second conversation in an episode titled 'How to Be Sure Your Bot Never Hiccups', and he approaches support from a different direction. His advice is to start with the top ten things customers ask, answer those well, and pass anything too specific to people who are no longer worn out from repeating themselves. He is firm that cutting support staff is the wrong goal. Jason Swenk, introduced as a marketing futurist, brings the jokes, including the admission that he got through his school programming work by outsourcing it. Steve Chu, who runs an e-commerce store, gets public credit from MKJ, who says his podcast led Michael Stelzner to invite her to Social Media Marketing World. Another conversation takes up the fear of calling customers and uses a role-played discovery call as its example. Taken together, the episode titles show the show's range: restaurant bots, lessons from live chat, bot reliability, email marketing, launches and AI copywriting. Terms like intents and human handover come up without a glossary. There are tangents, from a late walk back to a conference hotel to postponed travel plans, but the talk usually comes back to something a builder can put to work. Each conversation is also offered as a video chat on the show's website.