Gap selling ties price to the size of the buyer's problem and the cost of not solving it.
Impact Pricing keeps the focus on gap selling and on Keenan's case for helping salespeople move from product pitching to problem-centric selling.

Pricing from the buyer’s side.
Impact Pricing treats price as the visible end of a deeper buyer decision. Episodes test ideas about value, problem diagnosis, AI pricing, credits, seats, and sales conversations with a brisk, skeptical business lens.
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Impact Pricing is a business show about the messy handoff between value and price. It is not interested in pricing as a spreadsheet exercise alone. The recurring question is sharper: what does the buyer believe they are getting, and can the seller prove it well enough to charge for it? Episodes move quickly. A premise gets stated, challenged, renamed, and put against a concrete business example. Mark Stiving appears throughout the excerpts as the central pricing voice, often pushing conversations back toward the buyer’s view of value. The show has a useful skepticism about easy explanations. “We lost on price” may be true, but the show treats it as incomplete unless it explains the doubt behind the objection. AI pricing gets particular attention. Free AI is framed as a strategic choice, not a permanent answer, especially when usage creates real cost and measurable customer results. Per-user pricing is treated with similar caution. If software helps a customer do more work with fewer people, seat-based pricing can capture less value precisely when the product performs better. Credit-based pricing gets a more debated treatment, with room for both irritation and practical acceptance. The show is strongest when it separates layers that sellers often blur: root causes, visible problems, impacts, KPIs, features, outcomes, and dollars. It also spends time on jobs to be done and the difficulty buyers have in naming their own problems. The tone is analytical but not airless. There is banter, but it usually serves the argument. Guests bring sales, product, innovation, and pricing perspectives, while shorter Buyer Insight and Blogcast episodes compress one claim into a tight lesson. The result is a show for operators who need their value story to hold up under buyer pressure. It is practical, sometimes blunt, and most useful when a company’s pricing model no longer matches the value its product creates.
Made for: For B2B founders, pricing leaders, product marketers, sales teams, and consultants who need to connect product value to buyer confidence and revenue. It suits listeners who prefer practical distinctions over broad business inspiration.
What sets it apart: Impact Pricing stands out by treating pricing as a buyer-decision problem, not just a monetization tactic. It keeps translating features into problems, results, KPIs, and pricing metrics until the commercial logic is testable.
The Impact Pricing Podcast will help you win more business at higher prices by teaching you about pricing and value. Once you understand how your buyers perceive the value of your product, you can build, market and sell products that win at higher prices. Pricing is really about creating, communicating and capturing value.
Based on 5 episodes we listened to · September 2026
Mark Stiving turns B2B pricing into a practical examination of buyer problems, willingness to pay and the assumptions behind each model.
Impact Pricing keeps returning to a demanding question: what, exactly, makes a buyer willing to pay? Mark Stiving works through the answer in focused conversations, pressing guests to connect price with customer problems, perceived value and the consequences of leaving those…
Mark makes pricing experts defend every lever, from AI credits to the cost of an unsolved problem.
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Short reviews from the PlayNext desk, based on the episodes we processed.
Gap selling ties price to the size of the buyer's problem and the cost of not solving it.
Impact Pricing keeps the focus on gap selling and on Keenan's case for helping salespeople move from product pitching to problem-centric selling.
Credit pricing is treated as a working system rather than a slogan.
Credit pricing is treated as a working system rather than a slogan. Mark Stiving and Stephen Forth keep the focus on when credits fit, when they do not, and how to think through a credit strategy.
A pricing debate about synthetic data, ground truth, and the customer it can blur.
Impact Pricing frames synthetic data as a pricing question, with Mark Stiving pushing Stephen Forth on what should count as ground truth and what still needs verification.
A practical talk on charging for value early, keeping limits, and making pricing discipline pay off.
Mark Stiving and Alex Shartsis keep the discussion grounded in a real pricing problem: how to charge for value early, set limits on what gets sold, and avoid building a business on unlimited generosity.
A practical pricing debate connects buyer context to willingness to pay.
Pricing debates tend to sharpen when the real fight is over definitions, and this episode uses buyer context as the pressure point. Mark Stiving and Stephen Forth test whether context can mean anything that affects willingness to pay, moving from the reason a buyer purchases to…

Odd questions, followed patiently down to the incentives.





Family grief, public questions, and the responsibilities of care.
Jacob Moller Korsgaard, Danfoss's global pricing director, says inflation across raw materials, freight, and fuel makes annual reviews too slow.
Price starts with the buyer's problem, not the seller's pitch.
This episode explains why offering AI features for free should be viewed as a strategic decision rather than a pricing model, highlighting the risks and conditions under which it makes sense.
Credits can look like pricing psychology, and Mark Stiving and Stephen Forth do not quite let them off that easily.
This episode explores why 'we lost on price' is a common but unhelpful explanation for failed deals, arguing that price objections often mask deeper buyer uncertainties about value or confidence.
This episode explores how the Jobs to Be Done framework shapes buyer decisions and what buyers truly want, featuring an interview with Jim Kalbach on pricing, value, and understanding customer problems.
Mark Stiving says buyers often name a product-level task—such as buying a drill to hang a picture—without identifying constraints like wall material or battery use.
Mark Stiving opens by framing the conversation around synthetic data in pricing and the need to talk to buyers.
Mark Stiving opens by asking Alex Shartsis how he got into pricing.
Mark Stiving asks Stephen Forth about stepping away from CEO roles.
This episode features Ed Arnold discussing how to quantify customer value and use it to win B2B deals, based on his book The Customer Value Playbook.
This episode features Matt Knaggs discussing how AI impacts pricing strategies in B2B companies, focusing on analytics and competitive insights.
This episode explores how common pricing practices in quotes signal negotiability to buyers, potentially costing businesses millions, featuring insights from consultant Bill Diggons.
This episode features an interview with business growth strategist Sarah Williams discussing how ROI serves as a powerful pricing tool from the customer's perspective.
This episode features an interview with Lindsay Maurer, a pricing expert in the automotive industry, discussing why operational efficiency is more crucial than AI for gaining a competitive edge in pricing strategies.