Community Health Collective

Jill Steeley

48 episodes listed below

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Mission care, built to survive.

The gist

Community Health Collective is a practical business-and-operations show for community health leaders facing thin margins and messy tradeoffs. Jill Steele connects revenue cycle, cost control, patient stories, funding, AI tools, and leadership hesitation to the same central question: what keeps care available?

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About Community Health Collective

Community Health Collective speaks to the practical strain of running community health organizations. It is not a general healthcare commentary show. Jill Steele works from the premise that mission-driven care still needs margin, systems, and clear decisions. The episodes keep coming back to the same hard center: health centers cannot serve patients if their operating model is quietly breaking. That gives the show its urgency. One week, the focus is patient stories and how to collect them without exposing private information. Another week, the issue is contract spend, inventory, vendor loyalty, and the savings that may sit below a group purchasing arrangement. Revenue cycle appears as a recurring pressure point, especially around denials, billing errors, no-shows, and inefficient access workflows. Rural funding gets treated as a time-sensitive opportunity, not as a headline. AI and software tools are discussed in terms of staff efficiency, patient retention, appointment reminders, and operational relief. The show is strongest when it turns anxiety into sequence. Name the resistance. Separate real constraints from organizational habits. Decide what can be measured, fixed, or funded next. That structure gives even promotional or program-focused episodes a clear operating logic. The CEO Connect Bootcamp episodes add a more personal layer, using Steele's account of stepping into a troubled health center as a way to talk about leadership under pressure. Interviews are guided, not loose. Guests such as people from the ERA group or Melissa Erlinson are brought into questions about cost savings, technology, and the realities of FQHC work. The vocabulary assumes listeners know the terrain: boards, grants, payer mix, CMS priorities, provider productivity, and sustainability. Still, the language stays plain enough to be useful in a staff meeting. Community Health Collective ultimately frames financial discipline as patient protection. The show suits leaders who need fewer slogans and more ways to keep the doors open.

Made for: Community Health Collective is for health center leaders, rural clinic leaders, public health program leaders, and people putting community care first who carry both patient care and financial responsibility. It also fits healthcare vendors who need to understand the operational pressure inside community health.

What sets it apart: The show stands out by treating revenue, costs, marketing, patient access, and leadership hesitation as connected operating problems. It keeps the mission close, but insists that sustainability has to be managed in concrete steps.

In their own words

I'm Jill Steeley, and I spent years as an FQHC CEO feeling like I was the only one struggling with impossible choices—mission or margin, staff or budget, growth or sustainability. Until I realized: I wasn't alone. None of us are. That's why I created this podcast—to build the community that community health leaders deserve. Whether you're leading a health center, a rural clinic, a public health program, or any organization putting community care first, you'll find practical wisdom, honest conversations, and a whole lot of "finally, someone gets it" moments here. Each episode tackles the big stuff—financial strate...

As heard by us

Based on 5 episodes we listened to · September 2026

Jill Steele connects health center finances to operational choices that shape staffing, patient access and long-term stability.

Community Health Collective treats a health center's mission as an operating challenge with budgets, contracts, revenue and implementation attached.

Read our full review in PlayNext →

Why you'd press play

That vendor contract might be your health center's quietest budget leak.

Press play if you want

  • to find out what your group purchasing deal might miss in local vendor pricing
  • to hear Jill Steele challenge the logic of cutting services patients need when money gets tight
Read the full recommendation in PlayNext →
FQHC financial sustainabilityrevenue cycle managementpatient story collectioncost leaks and vendor contractsAI and healthcare softwareRural Health Transformation fundingno-shows and patient engagementleadership hesitation and change fatigue

Talks about

Best episodes of Community Health Collective

Short reviews from the PlayNext desk, based on the episodes we processed.

The Most Powerful Marketing Tool You’re Not Using: A System for Collecting Patient StoriesApr 15, 2026

A practical case for building a simple system to collect and use patient stories.

Jill Steele treats patient stories as a real asset for community health centers, arguing that the experiences already in their care hold persuasive value.

Death by a Thousand Paper Cuts: The Hidden Cost Leaks Draining Your Health Center's BudgetApr 8, 2026

A practical cost-reduction discussion for health centers, centered on margins, contracts, and vendor discipline.

Community Health Collective treats expense reduction as an operating discipline, not a side project. Jill Steele ties inventory, contracts, and general operating expenses to the pressure points that can quietly drain health centers, while the ERA group points to savings that may…

$50 Billion Sitting There: How to Access Rural Health Transformation FundingMar 11, 2026

A funding explainer that turns policy money into an operations checklist.

Jill Steele keeps the focus on a practical question: with $50 billion in Rural Health Transformation funding on the table, what should a health center actually do with it?

From Finance to FQHCs: The Unexpected Career Path That Led to Transforming Community HealthMar 4, 2026

A practical look at community health sustainability that keeps patients, staffing, and revenue in the same frame.

This episode treats community health finance as a people-first problem, not a budget exercise. Jill Steele, drawing on public health and community health experience, keeps coming back to a plain point: when health centers stay in crisis mode, they cut services, staff, and sites,…

You're Not Wrong to Hesitate - But Here's What It's Costing YouFeb 25, 2026

A steady case for action when hesitation feels prudent but delay starts to carry a cost.

Community Health Collective treats hesitation as a sensible response, not a flaw, and keeps asking when delay starts to cost a health center. Jill Steele leans into caution as wisdom, while still putting burnout, board trust, and the pressure of change in plain view.

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Episodes

  1. 1

    I Just Paid $3,500 for a Conference (and I'm Still Going)

    Sep 30, 2026·21m
  2. 2

    Hire an 18-Year-Old at $17 an Hour to Run Your Lobby

    Sep 23, 2026·21m
  3. 3

    Your Levers Have a Lead Time. The Cliff Doesn't.

    Sep 15, 2026·26m
  4. 4

    They Held a Closed-Door Session at CHI Called "Protecting the CEO"

    Sep 8, 2026·31m
  5. 5

    From 62.5% to 17%: The Four Levers That Turned My Health Center Around

    Sep 3, 2026·24m
  6. 6

    You Didn't Lose Control. You Lost Line of Sight.

    Aug 26, 2026·27m
  7. 7

    A CFO Told a Room Full of Health Centers That Every Visit Should Be 30 Minutes

    Aug 19, 2026·20m
  8. 8

    Her Two AI Holdouts Were the Youngest Providers in the Building

    Aug 12, 2026·21m
  9. 9

    One Woman Called Patients All Day for Two Years. Then She Quit - and They Never Replaced Her.

    Aug 5, 2026·53m
  10. 10

    Six Leaks, One Hour: What Happens When CEOs Score Their Own Numbers Live

    Jul 28, 2026·18m
  11. 11

    Double Book on Purpose: The $150K-Per-Provider Leak Hiding in Your Schedule

    Jul 22, 2026·16m
  12. 12

    HR1 is About to Double Your Medicaid Churn - Here's the Plan

    Jul 15, 2026·30m
  13. 13

    More Visits, Less Medicaid: The 3 Changes Coming for Your Patients (and the Plan to Meet Them)

    Jul 7, 2026·17m
  14. 14

    Payer Mix, Not Encounters: The One Number To Track

    Jul 1, 2026·15m
  15. 15

    Scaling Doesn't Fix Problems - It Multiplies Them

    Jun 24, 2026·18m
  16. 16

    HR1 Could Move 10–25% of Your Patients from Medicaid to Uninsured—Here’s How to Plan for It

    Jun 17, 2026·25m
  17. 17

    Stop Blaming Billing: The Real Reason Revenue Is Slipping Away

    Jun 10, 2026·28m
  18. 18

    COO vs Clinic Manager: How to Know Which One Your Health Center Actually Needs

    Jun 3, 2026·39m
  19. 19

    Ok, I See The Problem. Now What?

    May 27, 2026·17m
  20. 20

    Section 504 & ADA Compliance: What Every Health Center Leader Needs to Do Before the Deadline

    May 20, 2026·44m
  21. 21

    Your Best Clinician Just Became Your Biggest Retention Risk

    May 13, 2026·30m
  22. 22

    Just Say Thank You: The "No Strings Attached" Strategy That Builds Patient Loyalty For Life

    Apr 29, 2026·26m
  23. 23

    The Fractional Advantage: C-Suite Leadership Without the Full-Time Price Tag

    Apr 22, 2026·40m
  24. 24

    The Most Powerful Marketing Tool You’re Not Using: A System for Collecting Patient Stories

    Hidden gem

    Patient stories are the tool health centers tend to forget.

    Apr 15, 2026·25m·2 clips
  25. 25

    Death by a Thousand Paper Cuts: The Hidden Cost Leaks Draining Your Health Center's Budget

    Hidden gem

    Jill Steele brings three ERA Group guests onto Community Health Collective to talk about where health centers can leak money.

    Apr 8, 2026·49m·3 clips
  26. 26

    Stop Fixing the Same Problems - Build the Systems That Prevent Them

    Jill Steele discusses building systems to prevent recurring problems in health center leadership, with a focus on FQHC CEO boot camp.

    Apr 1, 2026·22m
  27. 27

    Why We Built the CEO Connect Bootcamp (And What Health Center Leaders Are Saying About It)

    Jill Steele shares her personal story of turning around a struggling health center and introduces her CEO Connect Bootcamp for health center leaders.

    Mar 25, 2026·32m
  28. 28

    80% Fewer Denials and $3.6M in Growth: The Revenue Your Health Center Is Leaving Behind

    Jill Steele and Melissa Erlinson discuss how health centers can recover revenue lost to inefficiencies, billing errors, and no-shows using AI and software tools.

    Mar 18, 2026·50m
  29. 29

    $50 Billion Sitting There: How to Access Rural Health Transformation Funding

    Hidden gem

    Jill Steele opens by framing the Rural Health Transformation funding as real money with a real deadline attached.

    Mar 11, 2026·36m·2 clips
  30. 30

    From Finance to FQHCs: The Unexpected Career Path That Led to Transforming Community Health

    Hidden gem

    Jill Steele traces her path into public health and community health.

    Mar 4, 2026·56m·3 clips
  31. 31

    You're Not Wrong to Hesitate - But Here's What It's Costing You

    Hidden gem

    Jill Steele opens by telling community health center leaders that hesitation is not always a flaw.

    Feb 25, 2026·36m·2 clips
  32. 32

    Straight From The Hill: What the NACHC P & I Forum Means for Your Health Center

    Feb 18, 2026·47m
  33. 33

    From Surviving to Stable: How to Turn This Year’s Funding Into Long-Term Financial Health

    Feb 11, 2026·12m
  34. 34

    Stop Waiting for Funding Certainty: The Business Model Shift You Need for 2026

    Feb 4, 2026·13m
  35. 35

    Transforming Healthcare Operations with AI: Real Solutions for Real Problems

    Jill Steele interviews Alan Stickler about how AI solutions from Vital Interaction can solve real operational problems in community health centers.

    Jan 28, 2026·54m
  36. 36

    Recruitment Crisis 2026: Why 94% of Employees Stay When You Do This One Thing

    Jan 21, 2026·32m
  37. 37

    $9K to $40K Monthly: How One Software Automatically Recovers Hidden Revenue for Health Centers

    Jan 14, 2026·40m
  38. 38

    Navigating the 2025 UDS Report - Changes, Mistakes, and Best Practices

    Jan 7, 2026·1h 9m
  39. 39

    Avoiding Costly Legal Mistakes: Essential Risk Management for Federally Qualified Health Centers with Attorney Matt Stevens

    Attorney Matt Stevens discusses essential risk management strategies for Federally Qualified Health Centers to avoid costly legal mistakes.

    Dec 17, 2025·42m
  40. 40

    Inheriting a Team as a New Clinical Director: What to do First

    Dec 10, 2025·34m
  41. 41

    Why Your Health Center’s Brand Is Costing You Patients (And How to Fix It)

    Jill Steele interviews Murray Steinman about how a successful rebranding campaign boosted a health center's brand recognition from 23% to 94%.

    Dec 3, 2025·48m
  42. 42

    You Can't Out-Recruit a Broken Culture: Why Your Provider Recruitment Strategy Is Failing

    Nov 26, 2025·21m
  43. 43

    Mastering Payer Negotiations: Insider Strategies from Both Sides of the Table

    Nov 19, 2025·57m
  44. 44

    Discover Your Leadership Style and Break Through Your Career Ceiling

    Nov 12, 2025·33m
  45. 45

    Speed as Your Competitive Advantage: Reducing Patient Wait Times at Every Touchpoint

    Nov 4, 2025·22m
  46. 46

    Navigating ICE Raids: How FQHCs Can Protect Patients and Staff

    Nov 3, 2025·46m
  47. 47

    The 5 Essential Pillars of Health Center Business Planning

    Jill Steele discusses the importance of annual business planning for health center administrators to ensure strategic success.

    Nov 3, 2025·38m
  48. 48

    Courage Over Confidence: Working Through Fear as a Leader

    Nov 3, 2025·21m