[Yaniro Insider] TENGO : Comment passer d’un management intuitif à un management structuré

·13 min·1 clip

How can startups transform intuitive management into a structured system that reduces churn and boosts team performance?

The episode begins with the host introducing Yaniro Insider as an off-series of The Human Factor, focusing on real conversations with practitioners rather than theory. Alexis then speaks with Hugues, co-founder of Tango, a startup that uses AI to help companies win more public calls. Hugues recounts that about a year and a half before fundraising, he and his co-founder decided to pursue management training because they recognized people as their main asset, following the SaaS rule of 'people, product, profit'. They chose Yaniro because it spoke the same language and understood startup challenges. Hugues notes there wasn't a catastrophic trigger but an awareness as the team grew to five or six members, with plans for future middle management. A key before-and-after example is the shift in one-on-ones: previously, Hugues prepared them all, but now team members own the agenda by sending notes in advance. He attributes this change to training that addressed his 'unconscious incompetence'. Another insight is adopting a coach posture, where managers ask questions instead of providing immediate solutions, practiced through simulations and recorded exchanges. Hugues highlights the value of repetition and real-life scenarios in the training, which lasted about three months with multiple sessions. He looks forward to sending future managers to Yaniro to establish a common reference and language within Tango. When asked about feedback, Hugues says team members appreciate growth-focused management and rituals like bi-annual evaluations. He addresses common concerns from others considering training, such as fears it might be 'bullshit' or not applicable, and emphasizes the need for willingness to change. The episode ends with a call to action for listeners to explore Yaniro's offerings further.

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