The Wrap by Michigan Medicine Headlines · Michigan Medicine Podcast Network

The Wrap - Previewing Quality Month 2024

·42 min·2 clips

Raj Mangrulkar says he had a stroke a year ago and saw hundreds of people working as one team.

The Wrap opens by looking ahead to Quality Month 2024. Dan Ellman and Bailey Merzik welcome listeners and frame the episode as a preview of next month’s Quality Month keynote address. They bring in Raj Mangrulkar and Bonnie Patterson from the Michigan Center for Interprofessional Education to talk about how interprofessional education connects with quality and teamwork across Michigan Medicine. Raj introduces himself as the Faculty Director of the center, a professor of internal medicine and learning health sciences, and a primary care physician. Bonnie introduces herself as the Administrative Director and says she works closely with Raj. The discussion centers on how teamwork is shaped by the value placed on patient needs and on work that cannot be billed. Raj points to the importance of the patient perspective and gives examples like the patient transporter, the MA at the front desk, and the respiratory therapist as people whose contributions matter deeply to care even when they are not billable. He also says lack of time, unclear responsibilities, and shifting roles can make it harder to build a culture of we. Bonnie adds that teamwork depends on relationships and trust. She says people need trust and respect to work through complicated situations, conflict, and differences of opinion, and she notes that stress changes how people perform. The conversation returns several times to the idea that dedicated people can still be slowed by system structures. Raj emphasizes that Michigan Medicine is full of people focused on the mission and that those structural barriers can be overcome by keeping the patient’s value in view. Bonnie reinforces that point by comparing adult stress to how hungry or tired kids fall apart. The episode keeps its focus on service, patient perspective, and the practical realities of teamwork. It gives listeners a feel for the upcoming Quality Month theme without turning the segment into a formal announcement. At the end, the show shifts to the weekly trivia contest. Bailey congratulates last episode’s winner and shares the new question about the leading cause of death in U.S. hospitals, including at Michigan Medicine. Listeners are invited to send in their answer by email for a chance to win a prize. The episode closes with thanks to the guests and to the people who support patients, families, and each other every day.

As heard by us

A grounded look at teamwork, trust, and patient-centered care inside Michigan Medicine.

The Wrap opens Quality Month 2024 with a clear look at how interprofessional teamwork holds together inside Michigan Medicine. Raj Mangrulkar and Bonnie Patterson stay on the practical frictions: time pressure, shifting roles, stress, trust, and the habit of keeping the…

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Want a plainspoken sneak peek at Quality Month 2024 inside Michigan Medicine?

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