Joseph Michelli reveals how scaling customer experience creates a competitive edge, even in dentistry.
As heard by us
A grounded conversation on making patient experience human, consistent, and scalable.
Joseph Michelli and Dr. Jesse Green keep the discussion centered on what makes a patient experience feel human without becoming unmanageable. The strongest stretches are the ones that stay close to the moments people actually remember in a clinic or office, especially arrival,…
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Want a more human patient experience that feels natural, not scripted?
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