The Local Government Cafe Podcast · Local Gov Cafe

Leadership in Action: How Vaughan’s Public Works Revolutionized Workplace Culture

·18 min·1 clip
Zorn describes how Vaughan's Public Works had only 35% staff engagement and a culture of fear in 2013.
Zorn Pasta discusses transforming Vaughan's Public Works Department from a low-engagement, fear-based culture in 2013 to achieving 70% staff engagement and high citizen satisfaction through leadership, trust-building, and innovative programs like the Golden Pylon awards.

As heard by us

A practical look at how trust, recognition, and steady leadership reshaped Vaughan's public works culture.

The Local Government Cafe episode presents Vaughan's Public Works Department as a case study in municipal culture change. Zorn Pasta describes how the team started from very poor 2013 employee engagement results and then built a stronger workplace through a playbook, 2,300 hours…

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Why you'd press play

You want a grounded municipal turnaround story with concrete leadership moves and no fluff today.

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