The Kawartha Small Business Podcast · The Kawartha Small Business Podcast

185: Business Lessons From Disney World

·21 min·1 clip

Out of nowhere a Disney staff member popped out and said hey, are you looking for a place to put that stroller?

Matt Gearty shares business lessons from his Disney World vacation, focusing on how Disney's intentional design anticipates customer confusion before it happens. The hosts draw parallels to local small businesses, discussing how a butcher shop and restaurants succeed or fail at customer experience, and apply Donald Miller's 'don't put people in the mind reading business' principle to practical small business operations.

Listen to the show on

Apple Podcasts Spotify

Play clips from this episode More from The Kawartha Small Business Podcast