The Government Technology Insider Podcast · Government Technology Insider
Recapping the 2024 NASWA Summit, sharing key challenges, and identifying solutions
·16 min·1 clip
Andrew Stettner argues that state unemployment systems must adopt Amazon's practice of relentless user testing before deploying any new feature.
As heard by us
A practical summit recap that treats unemployment insurance modernization as operations, not slogans.
Unemployment insurance modernization is treated here as an operating problem, not a slogan. Dale Smith and Andrew Stettner keep the focus on service delivery, agency workload, and the tech behind both, using the 2024 NASWA Summit to ask what clearer self-service and more staff…
Why you'd press play
You want a clear read on how states are modernizing UI, and why it matters for agency staff and the people using the system.
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