[325] How to Handle Customer Complaints

·19 min·1 clip

Milena reveals why you can't truly understand customer complaints until you're in the thick of dealing with a rude customer.

Host Milena shares practical strategies for handling customer complaints professionally, covering five key steps: active listening, staying calm, apologizing when needed, focusing on solutions, and following up. She provides specific phrases and personal insights to help listeners manage difficult customer service situations with confidence.

Listen to the show on

Apple Podcasts Spotify