The Dropship Podcast · Jon Warren and Ben Knegendorf (DropshipBreakthru.com)

[R] 4 Ways To Get More Customers For Your Dropship Business

April 2, 2026·29 min·2 clips

John Warren explains why you must call your customers because they don't care about your feelings.

Call your customers. That is the plain advice in this episode, because the host keeps circling the same beginner mistake: guessing what buyers want instead of asking them. Assumptions can feel productive, and sometimes they may even be right, but they are still guesses until customers push back. The fix is simple. When someone buys, call after the purchase and ask how it went, what felt missing, and what could have been better. That call may lead to a review. It may also make the business stick in the buyer's mind, because the host says ecommerce businesses rarely check in that personally after a purchase. A buyer who notices that care may mention the business to friends. The host treats the call as customer service and market research at the same time. The same idea works before purchase. If someone calls with a product question, answer it first, then ask whether they are on the website and what feels missing or broken. Do not turn this into a heavy process. Keep a short question list, ask one intentional question per conversation, and record the answers in a simple spreadsheet. Patterns will show up. Customers may name products they wanted, broken clicks, confusing pages, competitors they are considering, or reasons they might not buy today. That is useful information, because it comes from people close to buying. The episode frames these conversations as a practical loop for fixing the site, choosing products, getting reviews, and earning word of mouth. If you want better decisions, stop hiding behind assumptions and let real buyers tell you what needs work next.

As heard by us

Customer calls can expose weak assumptions and site issues.

This episode makes a plain case for talking to customers instead of guessing. Direct calls can show what a dropship business is missing, and the simplest habit here is to ask pointed questions, write down the answers, and look for the same problems turning up again.

Read the full review in PlayNext →

Why you'd press play

If you want customers to tell you what your store is missing, press play.

Read the full recommendation in PlayNext →

Listen to the show on

Apple Podcasts Spotify

Play clips from this episode More from The Dropship Podcast