The Digital Executive · Coruzant Technologies

Andrew Harrison-Chinn: Redefining Travel Loyalty

·18 min·1 clip

Only 27% of travelers know the benefits available to them—Andrew explains how Dragon Pass fixes this.

Andrew Harrison Chin, Chief Marketing Officer at Dragon Pass, explains how the travel and lifestyle platform works with airports, financial institutions, and travel providers to make journeys smoother through lounges, digital loyalty, and access services. He suggests loyalty often comes down to the less glamorous side of the experience: operations, customer support, service continuity, and quick resolution when something goes wrong. He also points to a global loyalty index, noting that many customers do not fully know the benefits available to them, and argues that stronger infrastructure, security, compliance, data, and mobile-first AI can make the experience simpler, steadier, and more valuable.

As heard by us

Loyalty is framed as continuity, support, and a product that still holds together when things fail.

Andrew Harrison-Chinn makes the case that travel loyalty is less about points and perks than about continuity, access, comfort, and customer experience that still works when things go wrong.

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Why you'd press play

When loyalty means access, continuity, and quick resolution.

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