Mark Simpson reveals the biggest hiring mistake hosts make, backed by data from 500 companies.
Mark Simpson introduces the episode by stating that hiring is a common struggle for hosts and property managers. He brings on Matt Metros, owner of CS Outsource, who helps businesses outsource and build virtual assistant teams. Metros explains that his company started during COVID-19 and now works with over 500 companies, with a team of 300 spread across South America, Central America, South Africa, Egypt, Morocco, and Asia. The host asks about the biggest mistake people make when hiring. Metros says it's focusing too much on price, such as paying $3-4 per hour for virtual assistants, which leads to poor quality and more time spent on training. Simpson shares his own experience of hiring cheap virtual assistants who didn't show up the next day. They discuss how saving money on hiring costs more time in the long run. Metros then describes the traits of good clients, emphasizing leadership skills and avoiding micromanagement. He suggests using Loom videos to create SOPs gradually instead of writing extensive manuals upfront. Simpson agrees, noting that SOPs can become outdated quickly. Metros explains that CS Outsource provides more than just labor arbitrage; they handle HR, job descriptions, candidate screening, onboarding, training, and backup support. The host mentions that CS Outsource offers various roles, including sales, coding, bookkeeping, and revenue management. Metros advises that the sweet spot for hiring is around 5-10 properties. He shares that his clients are worldwide, including the US, UK, UAE, Australia, and South America. In his final message, Metros states he would never start a business without an executive assistant, as early-stage entrepreneurs should focus on sales and marketing. Simpson directs listeners to a landing page for more information.
