Succeed in Medicine: Practical Knowledge for Busy Physicians · Bradley B. Block, MD, Doctor Podcast Network

The Two-Step Process for Turning Difficult Patients into Raving Fans, with Doug Noll, JD | Ep494

·31 min·2 clips

Doug Knoll reveals how labeling a patient's emotions can de-escalate any upset person in just 90 seconds, based on brain scan studies.

Doug Knoll, a lawyer turned mediator, teaches physicians how to use affect labeling—reflecting a patient's emotions—to de-escalate tense situations and build trust in 90 seconds. He explains the neuroscience behind it, demonstrates with role-plays, and offers practical exercises to develop this skill in low-risk settings before applying it clinically.

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