Succeed in Medicine: Practical Knowledge for Busy Physicians · Bradley B. Block, MD, Doctor Podcast Network

The Quickest Way to De-escalate a Hostile Patient with Luke Wiesner | Ep499

·31 min·3 clips
Luke Wiesner reveals why angry patients are like volcanoes—and what's really causing their eruptions.
Conflict specialist Luke Wiesner teaches physicians a framework for de-escalating hostile patients, using a volcano analogy to explain emotional eruptions and emphasizing empathy, boundary-setting, and staff safety. He shares practical techniques for regulating oneself, relating to patients, and transitioning to problem-solving.

As heard by us

A grounded look at calming angry patient encounters without pretending the problem disappears.

An aggressive patient can push a room off balance fast, and this piece keeps its focus on what staff can actually do next. Luke Wiesner comes across as someone who knows both conflict and healthcare, with work that spans physicians, surgeons, and administrative teams.

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Why you'd press play

When an aggressive patient puts the whole office on its heels.

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