Social Media Marketing Podcast · Michael Stelzner, Social Media Examiner
Improving Customer Experience: How to Increase Revenue and Profitability
·44 min·4 clips
Shanna explains how boosting retention from 80% to 90% doubles your customer lifetime value instantly.
As heard by us
A practical reminder that post-sale experience is where revenue promises either compound or break.
Customer experience is framed as a revenue issue, not a back-office courtesy. Michael Stelzner's episode points marketers toward a simple commercial risk: a strong sales promise can win the order, but profit depends on whether the customer can make progress after buying.
Why you'd press play
Fix the gap between what you promise and what people actually experience.
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