Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies · Jason Swenk

What It Takes to Scale a 700-Person Agency Without Losing Your Mind (or Margin) with Nital Shah | Ep #870

January 11, 2026·25 min·2 clips

Nital Shah's agency lost 40% of revenue during COVID, revealing why retainers are crucial for scaling agencies.

Nital Shah, co-founder of a 700-person digital agency, discusses scaling challenges, including COVID revenue drops, profitability strategies, and using frameworks like Scaling Up for team alignment. He shares insights on leadership, AI adoption, and the unexpected journey from a small team to a large operation.

Listen to the show on

Apple Podcasts Spotify

Play clips from this episode More from Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies