Off the Chart: A Business of Medicine Podcast · Medical Economics

The physician engagement crisis, with Bill Heller of CHG Healthcare

·30 min·2 clips
Bill Heller explains why 75% of physicians are satisfied but only 18% are highly engaged, exposing a hidden turnover risk.
This episode features an interview with Bill Heller from CHG Healthcare, discussing the 2025 Physician Ascendment Survey which reveals a gap between physician satisfaction and engagement. They explore key issues like trust in leadership, communication, administrative burdens, and how AI can impact physician workloads, offering insights for healthcare leaders to improve retention and engagement.

As heard by us

A clear look at why physician satisfaction and physician engagement are not the same thing.

The discussion brings a useful tension into focus: CHG Healthcare's 2025 Physician Ascendment Survey shows that most physicians report job satisfaction, while far fewer say they feel engaged at work.

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Why you'd press play

Want a clearer read on why physicians can be satisfied yet still not feel engaged at work?

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