Maxwell Leadership Executive Podcast · John Maxwell

#343: Delivering WOW

·17 min·1 clip

Perry and Chris challenge leaders to deliver wow from the customer's perspective in this leadership training episode.

This episode of the Maxwell Leadership Executive Podcast focuses on the principle of "Delivering WOW" from a customer's perspective. Hosts Perry Holley, a Maxwell Leadership Facilitator and Coach, and Chris Cody, the Executive Vice President, share leadership lessons they recently learned. They model their own teaching by immediately applying these insights with their teams. The discussion stems from the hosts' participation in a leadership group organized by John Maxwell. Holley and Cody examine how to translate learned content into practical team leadership. They emphasize using simple principles to create remarkable results and enhance one's leadership reputation. A core topic is evaluating whether an organization consistently meets or exceeds customer expectations. The hosts challenge listeners to learn the material and then facilitate it with their own teams. They reference using multiple pages of new content in conversations with their staff within just two days. The episode serves as a direct application of the "learn, then teach" methodology they advocate. An interesting insight is that the "wow" factor is defined entirely from the customer's viewpoint, not the company's internal perspective. The hosts found the lessons they learned to be personally impactful, describing the principles as "amazing" in their simplicity and power. They stress that delivering wow increases a leader's ability to influence others and fully engage their team. The episode frames leadership development as an ongoing process, noting they are actively learning these lessons themselves. The tone is highly conversational and collaborative, with the hosts riffing off each other's experiences. The style is educational and motivational, aimed at equipping practicing leaders with actionable tools. This episode is ideal for managers and executives seeking practical frameworks to improve team engagement and customer service. Listeners preferring highly theoretical or academic leadership content might find it less aligned with their interests.

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