"Fun" and Games Podcast · Matt Storm and Gen Moonen
Episode 201: Mastering Community Management
·54 min·4 clips
Victoria Tran thought writing a book would be easy—until she realized it was her Icarus moment flying too close to the sun.
As heard by us
A calm, practical look at the judgment work behind community management.
The episode treats community management as judgment under pressure: noticing when people are angry, sad, amused, or confused, then choosing whether to pause before replying.
Why you'd press play
Victoria Tran on cooling a heated community before you hit send.
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