Clickthrough: A Total User Experience Podcast · Government Technology Insider
The AI Assist: How Artificial Intelligence is Helping Agencies Modernize Service Delivery
·19 min·1 clip
Mike Raker reveals how contact centers now act as sensors, using data to optimize government programs like Medicaid.
As heard by us
A practical look at how the Maximus-Genesis partnership is being used to make government service more proactive without losing the human side.
It keeps its attention on how the expanded Maximus and Genesis partnership is being put to work for citizen engagement, with a clear tilt toward moving agencies from reactive service to more proactive constituent support.
Why you'd press play
You want an AI conversation that stays tied to agency service delivery and citizen support.
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