Clickthrough: A Total User Experience Podcast · Government Technology Insider

Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights

·15 min·1 clip

Mike Kunst states that the true power of agentic AI is its ability to free people from mundane tasks so they can focus on creative and strategic decisions.

This episode of Clickthrough features experts from AWS and Maximus discussing how agentic AI is transforming government service delivery. They explore the technology's potential to automate tasks, the importance of responsible governance and human-centered design, and share real-world examples like streamlining veterans' benefits. The conversation looks ahead to trends like multi-agent collaboration and cross-agency integration.

As heard by us

A practical government-AI conversation that keeps human service and workflow design at the center.

This episode treats agentic AI in government as a service-delivery problem first and a technology story second. Mike Kunst and Sam Frederick keep returning to the same point: automation can take on routine work, but more complex questions still need people who can judge context…

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Why you'd press play

Press play for a grounded conversation on agentic AI in government service delivery.

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