Clickthrough: A Total User Experience Podcast · Government Technology Insider

Pathways to Modernizing Citizen Engagement: The Role of AI

·19 min·1 clip
Mike Raker explains how Maximus and Genesis systems serve one in three Americans every year.
This episode explores the expanded partnership between Maximus and Genesis, focusing on how their integrated AI-powered platforms help federal and state agencies modernize citizen engagement. The discussion covers omnichannel solutions, AI-driven efficiency, and personalized service delivery to meet rising public demands.

As heard by us

A practical look at AI only where it helps government service outcomes.

This episode looks at how the expanded Maximus-Genesis partnership frames federal citizen engagement as a shared service flow instead of a single transaction.

Read the full review in PlayNext →

Why you'd press play

Want a clear view of how Maximus and Genesis are modernizing federal citizen engagement?

Read the full recommendation in PlayNext →
Listen to the show on