Clickthrough: A Total User Experience Podcast · Government Technology Insider

Department of Defense Increases Investment in Patient Centric Modernization

·13 min·1 clip

Shaleen Mullen shares how new virtual care platforms delivered 600 appointments when storms forced military health clinics in the Southeast to shut down.

Host Hillary Frederick interviews Shaleen Mullen, Acting Assistant Secretary of Defense for Health Affairs, about the Department of Defense's major push to modernize military healthcare around patient-centric principles. They discuss shifting from volume-based to value-based care, deploying virtual care and digital tools to improve access, and overcoming challenges like aging IT and provider workflow changes.

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