Anaheim Real Estate Investing & Real Estate Financial Planning™ Podcast · James Orr

Secrets of Being Preferred Client

·1 hr 10 min·1 clip

A typical month: 5,387 emails received, 3,123 emails sent, 20-25 calls per day, 8 scheduled appointments.

The lesson starts with how clients behave. James Orr uses the preferred-client idea as a practical relationship test, then turns to the written buyer listing contract and walks through the cancellation section. The contract language matters. He reads the buyer's right to cancel and treats it as something investors should understand before deciding that a slow response means the relationship is broken. Broker default is the line he keeps coming back to. If the broker defaults under the buyer listing contract, the buyer can cancel, and the brokerage firm can lose its right to compensation. That sounds straightforward until Orr starts using examples. Default is not every delayed call back or every annoying moment in the process. Abandonment is the cleaner example. Calling an agent three times and hearing nothing for a week is probably abandonment. Waiting a few hours because the agent is working with someone else is not. Orr keeps returning to reasonableness because that is where the real judgment sits. The point is to tell the difference between genuine nonperformance and the ordinary scheduling friction that comes with a working brokerage relationship. He then moves to material obligations. If the broker fails to meet the material obligations laid out earlier in the agreement, that can count as default. Agency duties get the same kind of treatment. When the buyer agency box applies, failing to perform those material buyer-agency duties can also create default. He also notes that buyer rights already accrued before cancellation survive the cancellation. The ending gets practical again. Orr says clients put themselves in the best position by analyzing deals quickly and calling the agent when one looks interesting. Speed changes the relationship. If a client studies the deal and calls before someone else does, the agent has less reason to call someone else first. The preferred client earns attention by being ready to act. The lesson is careful, contractual, and grounded in working habits.

As heard by us

Being responsive and easy to work with helps an investor become the client an agent remembers first.

This episode stays practical. James Orr makes the case that becoming the preferred client for a real estate agent or broker can pay off when a better deal appears.

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Why you'd press play

You want your agent to think of you first when the best deal lands.

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