Majesco’s Chief Strategist Combines Tech, Creativity in Guiding Businesses

·27 min·2 clips

Denise Garth warns that business as usual is dead for insurers stuck in outdated operating models.

Host William Borden interviews Denise Garth, Chief Strategy Officer at Majesco, about her experience in insurance technology and business strategy. Garth recounts starting her career as a programmer in insurance, one of few women in IT with a computer science degree. She describes an early leadership assessment that revealed her balanced left-brain and right-brain capabilities, blending analytical and creative skills. Garth moved through various roles, including a transformative stint analyzing every department in an insurance company to understand business processes. She highlights a key discovery: insurers were growing premiums and policies but losing customers, prompting a shift to customer-focused operations. Garth discusses the inefficiencies of multiple admin systems and the high costs of legacy infrastructure. She argues that insurers must adopt AI-native, cloud-based technologies to redefine operating models and reduce expense ratios. The conversation covers how AI can enable broader risk assessments in property and casualty insurance, improving customer relationships and reinsurance rates. Garth explains her role as chief strategy officer, involving market research to identify opportunities and avoid risks. She mentions advisory work with accelerators, critiquing early insurtech startups for building solutions without market problems. The episode concludes with Garth reflecting on the need for profitable growth in a high-interest-rate environment and Majesco's strategic execution.

As heard by us

A clear strategy discussion on building insurance operating models for cloud and AI.

Insurance's technology problem comes through less as a software problem than as an operating-model one. Denise Garth, Chief Strategy Officer at Majesco, makes the case for moving past legacy and on-prem systems toward cloud-native and AI-native capabilities.

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Why you'd press play

You get a clear-eyed tour of insurance modernization from Denise Garth, Majesco's chief strategy officer, who started in insurance as a programmer.

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