A Road Less Traveled Podcast · Hilary Haron

Revolutionizing Auto: Allie Peters | A Road Less Traveled Podcast

·38 min·2 clips

Allie Peters says she’s worked with Lexus, BMW, Jaguar Land Rover, Chevy, Cadillac, Buick, GMC, Nissan, and Ford.

Hillary Heron opens the conversation with Allie Peters from Cavender Auto Group. Peters says she is vice president of service. Her role covers eight rooftops, which means eight stores. The larger stores have 30 to 35 technicians each, and the smallest store has nine. She explains the service department in plain terms: when your car is broken, or you want to keep it from breaking, that is where you go. Service advisors handle the customer side, and technicians do the work in the back. She compares preventive maintenance to taking vitamins and says to get your oil changed. The conversation then shifts from structure to pressure. Peters talks about venting with her partner when something gets to her. She names the petty part of the feeling, then lets it go. When she needs a reset, she says to take a lap. That can mean walking the lot, getting in the car, driving somewhere, or sitting under a tree. If the day is really rough, she might go get a massage, have an adult beverage, or watch Netflix. She talks about old Allie and new Allie, meaning the shift from an earlier version of herself to the one doing the job now. She says she feels made for the job. She credits empowered people around her for handling a lot before it reaches her. The closing stretch comes back to growth, gratitude, and the chance for more expansion.

As heard by us

A steady look at dealership service leadership and the people keeping the shop moving.

Allie Peters gives a clear, grounded account of dealership service leadership, using the eight Cavender rooftops as the frame and keeping the service department easy to follow.

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Why you'd press play

For when you want dealership service talk that feels practical, calm, and grounded in how the work actually gets done.

Read the full recommendation in PlayNext →

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